Frequently Asked Questions

Do I need to register to use the Heritage Mobile Banking App?

You need to be registered for Heritage Online. Once registered you can start using the Heritage Mobile Banking App immediately with your existing member number and password.
More help

Online security when using computer
Latest scam alerts & fraud protection
Stay scam aware with our latest scam and security alerts. Browse our frequently asked questions and learn how we protect you from fraud at Heritage Bank.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.