Frequently Asked Questions

Do I need to register to use Heritage Mobile Banking or the Heritage Mobile App?

You need to be registered for Heritage standard Internet Banking, then you can start using Heritage Mobile Banking or Mobile App immediately with your existing member number and password.

More help

General FAQs
Card Management FAQs
Samsung Pay FAQ's
Mobile Banking FAQs
Google Pay FAQ's
Fingerprint Security FAQs
NPP General FAQ's
Device Authentication FAQs
Internet Banking FAQs
Pay Anyone FAQs
Digital Wallet FAQs
Redraw FAQs
SMS Security FAQs
Online Security FAQs
Google Pay Troubleshooting
Google Pay Security FAQ's
NPP Security FAQ's
NPP Troubleshooting
Samsung Pay Troubleshooting
Samsung Pay Security FAQ's
Refer a Friend FAQs

Help & Guidance