Frequently Asked Questions

The virtual keyboard is used to replace the physical keyboard for logging into Heritage online. It is a precautionary measure to help protect you against fraud. It protects you from key loggers that might be installed on your PC without your knowledge or permission. It also protects you from key logger programs loaded on computers in public areas, such as Internet cafes. The virtual keyboard moves to a different section of the screen after each character is entered. This is also a precautionary measure to hinder screen loggers which may be installed on your PC. Users of Heritage online are encouraged to keep their anti-virus software up to date at all times to ensure that key and screen loggers are removed from their PC.
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