Frequently Asked Questions

How do I change my account name?

If you need to change the name on your Heritage account, please complete and return our Personal Change of Name Form. Our Personal Change of Name Form details the supporting documents that will be required to process the change.

If you require assistance with the change of name process or need to change the name on a Business or Association account, contact us 24/7 on 13 14 22.

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View our latest online security alerts, frequently asked questions and learn how we protect you from fraud at Heritage Bank.
Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.