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Frequently Asked Questions
What if I suspect fraudulent transactions on my digital wallet?
Whether you use a digital wallet or a physical Visa card and you pay with Visa (CR), you are protected with Visa Zero Liability# against fraudulent transactions.
If you think a transaction looks suspicious, contact Heritage’s Contact Centre on 13 14 22 with details of your concerns at hand. Visit our Disputed Transaction page for information on how to dispute a transaction.
More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.