Frequently Asked Questions

What if I suspect fraudulent transactions on my digital wallet?

Whether you use a digital wallet or a physical Visa card and you pay with Visa (CR), you are protected with Visa Zero Liability# against fraudulent transactions.

If you think a transaction looks suspicious, contact Heritage’s Contact Centre on 13 14 22 with details of your concerns at hand. Visit our Disputed Transaction page for information on how to dispute a transaction.

 

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