Frequently Asked Questions

Why won't paywave work on my card at some merchants?

Your payWave may not be working because of a security feature on our Visa Debit Cards.

Your payWave payment will be declined if:

  • The merchant your purchasing from is using EFTPOS to route their payments; and
  • You have not paid with Credit (CR) with your card chip inserted at the merchant before.

If this happens, retry the payment by inserting your card into the machine, and selecting Credit (CR) to complete your purchase.

Once you complete one Credit (CR) transaction with your card inserted at a merchant preferring EFTPOS, you will be able to use payWave for all transactions going forward.

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