Frequently Asked Questions

About Card Verification

For security purposes, when a new card is added to Apple Pay we’ll ask you to complete a verification check before it can be used with Apple Pay. We’ll either:

  1. Send a one-time password to the mobile phone number you have registered with us.
  2. Ask you to call us on 13 14 22 and answer some security questions.
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Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.