Interest Rate FAQs

At Heritage, what motivates us isn’t how much profit we can make, it’s about making people’s lives better. As a customer-owned bank, none of our profits are paid out to shareholders like the big listed banks. We only aim to make a modest profit each year and then reinvest those funds into providing better products and services to all members. 

As promised in our Member Charter, we're committed to providing products, services and pricing that meet our member's banking needs in a sustainable way. That's why pricing changes happen across all our products - to maintain the interests for both our depositors and borrowers, and ensure the sustainability of Heritage Bank.

When an interest rate changes on your Heritage Bank loan, your new repayment will be calculated and can be viewed in your account details online. If you'd like to calculate what an interest rate change means for your finances now, we have two online calculators that can help you.

• Estimate the impact on your savings account with our Savings Calculator
• Estimate the impact on your home loan with our Home Loan Comparison Calculator

For Home Loan, Business Loan, Personal Loan and Credit Card accounts, your current interest rate is available when viewing your account details in Heritage Online on a mobile browser or desktop computer. If you have a term deposit, you can view your interest rate in View Term Deposit Details.

For savings and transaction account interest rates, current interest rates are available on our account interest rates page online.

When it comes to interest rate changes, you may have heard the term basis point used. Basis points (bps) refers to a common unit of measure for interest rates and other percentages in finance. One basis point is equal to 1/100th of 1%, or 0.01%, or 0.0001. It is used to denote the percentage change in a deposit or loan product. For example, an increase of 0.50% on your home loan interest rates, is an increase of 50 basis points.

We understand that life can take unexpected turns. For this reason, we have developed policies and processes to assist members with their mortgage loans, personal loans and credit cards in times of financial hardship. If you are having difficulty meeting your financial commitments please contact our Member Assist department. If you'd like to talk to one of our team for a general financial health check, call our contact centre on 13 14 22 or talk to your local branch.