Internet Banking Help Centre
Note: If you cancel your card in Heritage Online, a new card will be ordered automatically, and your digital wallet*, online store* or subscription* service which is linked to your card credentials, will also be updated when you activate the new card.
*To cancel these, please contact us on 13 14 22.
Can I report a lost, stolen or damaged card using the Mobile Banking App?
If you have misplaced your card, you can apply a temporary lock while you look for it.
Note: This lock can only applies to the card selected. Any additional cards on your account will not be locked.
If your card has been lost or stolen, you can permanently cancel your card and order a new one.
Once you report your card as lost or stolen, you will no longer be able to use your physical card. If your card has been loaded onto a digital wallet*, online store* or subscription service* which is linked to your card credentials, you will still be able to make transactions and your card details will automatically be updated when you activate your new card.
*To cancel these contact us on 13 14 22
If you have a damaged card, you can order a replacement by:
Once you report your card as damaged, you will no longer be able to use your physical card. If your card has been loaded onto a digital wallet*, online store* or subscription service* which is linked to your card credentials, you will still be able to make transactions and your card details will automatically be updated when you activate your new card.
*To cancel these contact us on 13 14 22
Alternatively, call
Australia: 1800 076 037
Overseas: +61 7 4694 9139