To cancel your card in Heritage Online, log in and go to the Services menu.
This process cannot be reversed so please take care to ensure you have selected the correct card.
Your card will then be cancelled and will no longer be available for use. You will also receive an email confirming the cancellation of the card.
Note: A new card will NOT be ordered automatically. You will need to contact Heritage to order a new card.
Can I report a lost, stolen or damaged using the Mobile Banking App?
If you have misplaced your card, you can apply a temporary lock while you look for it. To apply a temporary lock:
Note: This lock can only applies to the card selected. Any additional cardholder’s cards will not be locked.
If you have a lost card or stolen card you can permanently cancel your card and order a new one.
To cancel your card:
If you have a damaged card, you can order a replacement card by:
Australia: 1800 076 037
Overseas: +61 7 4694 9139