Cancel a Card

To cancel your card in Heritage Online, log in and go to the Services menu.

  1. Select the Card from the drop down box 
  2. Select whether it was lost or was stolen 
  3. Click the Cancel Card button. 

This process cannot be reversed so please take care to ensure you have selected the correct card. 

Your card will then be cancelled and will no longer be available for use. You will also receive an email confirming the cancellation of the card. 

Note: A new card will NOT be ordered automatically. You will need to contact Heritage to order a new card.