With the COVID-19 situation continuing to evolve in Australia, Heritage Bank has reacted quickly to put in place measures to protect the health of our staff and our members, and to maintain the vital services we provide. We've also established a COVID-19 Relief Package to assist our members facing financial difficulties because of the current challenging circumstances.
As part of our regular business continuity planning, Heritage already has a well thought out Pandemic Management Plan in place. We activated a management committee in January to start guiding how we implement the measures in our plan.
We recognise that COVID-19 is an issue requiring proactive management, while also ensuring our response is measured and appropriate.
We’re closely following the advice from Australian Government agencies to ensure our actions are in line with the best practice medical advice.
Protecting the health and safety of staff, customers and everyone we come in contact with is of the utmost importance. We’ve introduced the following measures to keep people safe:
We’re asking our customers, contractors, suppliers and business partners to take simple precautions to help us reduce any risk of spreading COVID-19.
We offer a wide range of alternative banking channels, including our online banking service, our Mobile Banking App, and telephone banking. If you would like to register for these services, give us a call and we can help you get started.
Let's work together to stop the spread of COVID-19.