With the COVID-19 situation continuing to evolve in Australia, Heritage Bank has reacted quickly to put in place measures to protect the health of our staff and our members, and to maintain the vital services we provide. We've established a COVID-19 Relief Package to assist our members facing financial difficulties because of the current challenging circumstances.
We've also established special phone lines for Emergency Services and Healthcare Workers and Seniors so they can fast-track their banking needs.
Changes to branch trading hours
We want to make sure our staff and our customers remain safe and healthy in the current COVID-19 environment. With this in mind, we’ve made changes to the trading hours for some of our branches.
We are opening the doors earlier on weekdays at select branches for seniors, people with disability, essential, healthcare and emergency services workers. This is measure for those who need some extra help during this challenging time, so they can access our services with minimal delays.
The following branches will open earlier at 8am on weekdays:
In interest of the safety of our customers, staff and the wider community, we have decided to temporarily cease Saturday trade for most of our branches. However, the following branches will remain open on Saturdays:
Please use our branch locator to check individual branch trading hours.
We really appreciate your patience and support while we work through new ways of continuing to serve you.
Our response plan
As part of our regular business continuity planning, Heritage already has a well thought out Pandemic Management Plan in place. We activated a management committee in January to start guiding how we implement the measures in our plan.
We recognise that COVID-19 is an issue requiring proactive management, while also ensuring our response is measured and appropriate.
We’re closely following the advice from Australian Government agencies to ensure our actions are in line with the best practice medical advice.
Protecting the health and safety of staff, customers and everyone we come in contact with is of the utmost importance. We’ve introduced the following measures to keep people safe:
Visiting Heritage locations
We’re asking our customers, contractors, suppliers and business partners to take simple precautions to help us reduce any risk of spreading COVID-19.
Practising good hygiene
Alternative working locations
We know many of our members have concerns about the impact of the current situation on their financial position, particularly where an economic downturn could affect their ability to meet mortgage commitments. This is why we've established a COVID-19 Relief Package and a dedicated team to assist you through this time.
To assist our most vulnerable customers, and those working on the front line, we've established special phone lines for seniors, emergency services workers and healthcare workers so that we can help them with their banking over the phone, in a fast-tracked way.
To access these special phone lines, members must:
Emergency Services and Healthcare Workers Hotline
07 4694 9007
07 4694 9081
We offer a wide range of alternative banking channels, including our online banking service, our Mobile Banking App, and telephone banking. If you would like to register for these services, give us a call and we can help you get started.