Financial Hardship

Financial Hardship

Heritage understands that life can take unexpected turns. For this reason, we have developed policies and processes to assist members with their mortgage loans, personal loans and credit cards in times of financial hardship.

If you are having difficulty meeting your financial commitments please contact our Collections team. They'll discuss your circumstances discreetly and provide a solution to help you through this tough time.

Alternatively, to apply for Hardship relief, please complete the Hardship Relief form and return to Heritage. When the form is received, Heritage will contact you to discuss your application further.

Collections team contact details

Phone: 1800 222 030 during business hours 
Fax: (07) 4694 9169 
Mail: Hardship Officer 
         Collections Department 
         Reply Paid 190 
         Toowoomba  QLD  4350 
         (No stamp required if posted in Australia)
Financial elder abuse concerns

Financial abuse occurs when someone manipulates another person’s decision-making, or controls access to their money or other property without their consent.

It’s a serious issue that can affect anyone, however some people, like the elderly, or other vulnerable and isolated people are at higher risk.

The Australian Government’s My Aged Care phone line and website can help you to access services and find information.

National Helpline

Call the national 1800 ELDERHelp (1800 353 374) line (free call) to talk to someone about potential or actual elder abuse. This service provides information on how you can get help, support and referrals.

My Aged Care website - Elder Abuse Concerns