At Heritage, we’re committed to protecting you from fraud. Our Fraud Management and Information Security Teams are constantly updating our processes and technologies to keep you safe.
If you suspect any unusual activity has occurred while using Heritage Online or other services please contact us on 13 14 22 or send an email to our Fraud Team at firstname.lastname@example.org with details of what has happened.
While we are committed to providing customers with a secure environment, everyone should play a role in combating fraud. This means you need to protect yourself and be vigilant against fraudsters as well. Here are some quick security tips to get started:
Heritage Online puts your security first, with a range of security features and services designed to keep you safe while banking online. Some of these include:
Our Mobile Banking App is designed to be quick and easy to use on a wide variety of mobile devices. Your funds are protected in the same way as Heritage Online, plus you’ll get access to some additional features such as:
To help keep your banking secure, you'll receive free security notifications via email or SMS if changes are made to your residential or mailing address, mobile number, phone number, email address, statement frequency, Pay Anyone Password, periodic payments or Heritage Online transfer limits.
You will also receive notifications if:
You can opt out of the service by request. However, it is recommended to leave these notifications turned on to help keep your accounts and personal details as safe as possible. You can also set up customised alerts, such as if your account drops below a certain balance, with our SMS & Email Alerts service.
How do I know if I've been a target of fraud or identity theft?
Fraud and identity theft come in many forms, so you need to be constantly vigilant about your financial account and personal information. In particular, we suggest that you:
If you believe you've fallen victim to fraud or identity theft, please contact us as soon as possible.
What do I do if I think I've been a target of identity theft?
If you suspect someone has stolen your identify, please contact us as soon as possible. You can also read our guide on what do to if you're a victim of identity theft.
What do I do if I think my computer has been hacked?
If you believe your computer may have been compromised:
Any claims resulting from such activity will be assessed on the details of each individual incident.
You can also read our guide on Ways to Bank Securely for tips on keeping your computer safe in the future.
I’m about to travel overseas; do I need to tell Heritage?
The Heritage Bank Fraud Team monitors unusual transactions on our customer’s accounts. If you let us know that you will be overseas, we will be in a better position to determine if you are likely to be doing a transaction in a foreign country.
Before leaving on your trip:
You can also read our article on Top Tips for International Travel before you go.
What can I do to minimise the risk of fraud with my card?
To help protect yourself from card fraud, read our guide on Ways to Bank Securely.
If you believe your card details have been stolen or if you notice any fraudulent transactions on your account, please contact us.
How can I tell if a website is safe to use with my card?
There are heaps of ways to tell if a website is safe to use with your card. When in doubt, always do your research first. For our top tips, check out our guide on Ways to Bank Securely.