Contents Insurance

Protect the belongings kept at the insured address for loss or damage caused by one or more of 11 insured events.

It's your personal contents that make the house your home - protect them with Allianz Contents Insurance through Heritage Bank. Contents Insurance can cover your important items from damage or loss caused by insured events such as fire, storm or theft.

  • Cover for contents intended to be kept outside, like your barbeque, outdoor furniture and children’s play equipment up to $2,000 in total.
  • 24/7 claims assistance
  • Save up to 10% on your first year’s premium when you purchase a new contents policy online1,4
  • Pay by the month at no extra cost 6
 

Switch your insurance to Heritage and deal with the people you know

Take out a new Home and Contents or Landlord insurance policy through Heritage Bank by 30 September 2021, and you could be in 1 of 8 weekly draws to win back your first year's insurance premium. Competition open to Queensland and New South Wales residents only. Conditions apply.

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Features and Benefits

The better you understand your policy, the easier it will be if you ever have to claim. Here is a limited summary of the benefits of a  contents insurance policy. For full details, of the standard terms, conditions, limits and exclusions that apply please read the Product Disclosure Statement (PDS) before making a decision to purchase the insurance. The Home Contents Key Fact Sheet (KFS) also sets out some information about the cover. Select the cover to suit your needs. 

Effective 22 February 2021

Cover when you’re moving house

Allianz will cover your contents for loss or damage caused by an insured event both at your new and old address for up to 14 days after you first start to move. No cover is provided for loss or damage whilst contents are in transit (unless you have Accidental damage cover).       

Guest, visitor and domestic helper property

Allianz will also provide cover for property belonging to your guests, visitors and domestic helpers up to $5,000 (included in your contents sum insured), if it is lost or damaged as a result of an insured event that you are claiming for.

Emergency contents storage

If your home buildings are damage by an insured event and is unable to be lived in, Allianz will reimburse the reasonable costs to move and store your contents for the time necessary to repair or rebuild your home building or until you find alternative accommodation, up to a maximum of 12 months.

Cover for your contents intended to be kept outside

Allianz will cover contents intended to be kept outside, like your barbeque, outdoor furniture and children’s play equipment up to $2,000 in total.

Optional Covers

Apply to add any of these optional covers for an additional premium and greater cover.

Optional cover Description
Accidental damage  The accidental damage cover option helps protect you in the event of accidental unexpected mishaps that are caused unintentionally – giving you greater coverage for your home contents. 
Portable contents Optional cover to protect your portable contents such as mobile phones, cameras and engagement rings in the event of theft or an accident at the insured address and when you take them out of your home, even when you are temporarily outside Australia for up to 120 continuous days in any period of insurance. Some portable contents must be specified as Listed Portable Contents with the full replacement value to be covered away from the home.
Motor burnout The Motor burnout option covers you if an electrical current damages your household electrical motors. This cover is automatically included if you have taken optional Accidental Damage cover.
Flood cover Flood cover may be available as an optional cover added to your contents policy for an additional premium. A 72 hour exclusion period applies.
Domestic workers’ compensation cover Cover for a domestic worker (e.g. gardener or cleaner), if they are injured while working for you at the insured address. Only available in ACT, WA and TAS.
Policy Documents and Key Fact Sheets

We do not provide advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision please refer to the Heritage Bank Financial Services Guide, the relevant Home Product Disclosure Statement (PDS), any applicable supplementary PDS and the Home Contents Key Fact Sheet (KFS) is also available for reference.
Home Contents Calculator

It’s up to you to decide the sums insured, and the type and level of cover that you want to take out. People generally want enough insurance to cover the property’s estimated replacement value. If you don’t have enough cover, you could end up having to cover some of the costs yourself.
 
Remember, Allianz will only pay up to the amount of your loss or the sum insured, whichever is the lesser (subject to the policy terms and conditions) - so you should also be careful not to over insure. That's why we've provided the calculator. It works as a guide to help you estimate the replacement value of your home contents. 
FAQ's

What do I do if I need to make a contents insurance claim?

Do what you reasonably can to prevent further loss, damage or liability. Tell the police as soon as reasonably possible about  any malicious damage, theft, attempted theft, burglary or loss of insured property. Contact the Claims Call Centre on 1300 555 030 and advise the Claims Consultant of what has happened: the Claims Consultant will help you through the contents insurance claims process.

In order to be sure that you are covered under this policy you should always contact us for approval before you incur expenses you wish to claim. If you do not, we will pay for expenses incurred to the amount we would have authorised had you asked us first.

 

Am I covered for Flood?

Flood cover is an option on both Building and Contents in Home and Landlords policies. Please call us on 13 14 22 to find out whether you are eligible for Flood cover. For full details of terms, conditions, limits and exclusions of all our home insurance cover options, please refer to the relevant Product Disclosure Statement any supplementary PDS and Home Contents Key Fact Sheet. 

What does it mean if I take the Accidental Damage cover option?

This optional cover provides even more protection – it covers you in the event of damage caused by unexpected mishaps that are caused unintentionally not just the specified insured events. 

If you have contents cover and take this option, the sort of mishaps you’ll be covered for include when you spill red wine on the carpet or lounge.

We’ll extend cover for your contents anywhere in Australia for up to 90 continuous days (not just at the insured address).

 

I am moving, do I need to have two insurance policies to cover me at both locations?

Through Allianz, we’ll cover your contents for loss or damage caused by an insured event both at your new and old address for up to 14 days after you first start to move. No cover is provided for loss or damage whilst contents  are in transit (unless you have Accidental damage cover).

Which option do I need to cover my laptop, tablet, mobile phone or smart watch away from home?

You can cover laptops, tablets, mobile phones, smart watches and other wearable technology away from the home under the Portable Contents optional cover. These items must be specified on your policy as Listed Portable Contents to be covered under this option. Through Allianz, we will not cover cracked glass or screens where this is the only damage to the item.

What is considered ‘unable to be lived in’?

Your home is unable to be lived in when it is so damaged that normal domestic activities like cooking, sanitation and personal hygiene cannot take place, and you cannot live in the home. 

How do I know if I have optional covers on my policy?

You can apply to add these options to your policy when you start or renew it (or during your period of insurance by contacting Heritage Bank on 13 14 22). If you’re not sure whether you have added these cover options, you can check your policy schedule.