September 2021: Beware of Flubot scams
Your PIN is the equivalent of an electronic signature so it’s important that you protect its confidentiality carefully. We suggest the following tips for choosing and keeping a PIN:
If you believe your PIN with Heritage has been compromised, you can change it online straight away. Please refer to our pin change help guide for the full terms and conditions on selecting and handling your PIN.
Your password is the access key to your internet banking, so choose it carefully.
A secure password is one that is difficult to guess, does not contain any identifying information (such as your name or telephone number), and is complex.
Here’s some ideas to help make your password more secure:
At Heritage, we will never ask you for your password under any circumstance. If somebody claiming to be from Heritage asks for your password, do not disclose this information. Do not respond to any email that asks for your personal security details, regardless of how legitimate it may look. Please contact us to report the incident.
If you believe your internet banking password with Heritage has been compromised, you can change it once logged into Heritage Online or call us on 13 14 22.
To learn more about protecting yourself from fraudulent activity, head to our Security and Scam Help and Guidance Hub.