PIN Change Help Guide

Getting started

The PIN change service is completed in two stages – the first stage is through internet banking and the second change is through a PIN change website.

To use this service, you must have either an email address or a mobile phone registered under your contact details.

Have your card handy, plus pen and paper.  Remember you have three attempts to complete your PIN change and one hour. After this, you will need to start the process again.

To learn more about how to change your PIN on individual and joint, business and non-personal accounts read on below. 
Individual Account

  1. Login to Heritage Online. Ensure you login using the account for the card you want to change the PIN on.

  2. Under services select, 'Change PIN on Card'

  3. Select the card that needs the PIN changed
    1. Select card number
    2. How you wish to receive the One Time Password
    3. If One Time Password is by mobile, select mobile number
    4. Click on Submit
      Note: You must have an email address or mobile phone number listed on your account to use the PIN Change service.

  4. This completes the first half of you PIN Change request. Continue to follow the instructions on screen.

  5. Visit www.changemypin.com.au and enter the following details:
    1. PIN Change number (that was displayed on screen, and you wrote down)
    2. One Time Password that was sent to your email or mobile (whichever you chose)
    3. Enter the new PIN you want for the card, and re-enter it to confirm
    4. Review and accept the terms and conditions

  6. Process complete 
Joint, Business or Non-personal account

  1. Login to Heritage Online. Ensure you login using the account for the card you want to change the PIN on.

  2. Under services select, 'Change PIN on Card'

  3. Select the card that needs the PIN changed:
    1. Select card number
    2. How the One Time Password should be delivered (email or mobile)
    3. If One Time Password is by mobile, select mobile number
    4. Click on Submit

    Note: You must have an email address or mobile phone number listed on your account to use the PIN Change service.
     

  4. Cardholder then needs to call Heritage Contact Centre (on 13 14 22)  to release One Time Password
    1. Cardholder will be identified to ensure the PIN isn’t changed on a card for another person who operates the account
    2. The One Time Password (OTP) will then be released and sent.
    3. Cardholder can then complete the final part of the PIN Change process

  5. Visit www.changemypin.com.au and enter the following details:
    1. PIN Change number
    2. One Time Password
    3. Enter the PIN you want for the card and re-enter it to confirm
    4. Review and accept the terms and conditions

  6. Process complete 
Terms & Conditions

You can select your own PIN, but for your own security please remember:

×  Never use your date-of-birth as your PIN
×  Never use your postcode as your PIN
×  Don’t choose a trivial PIN such as ‘1234’ or similar

Your PIN is your electronic signature so please protect its confidentiality carefully. To keep it safe, it’s important that you NEVER:

×  Disclose your PIN to anyone else, including friends or family
×  Allow anyone else to see you enter your PIN
×  Keep a record of your PIN as a phone number or date where no other phone numbers or dates exist
×  Record your PIN in reverse order
×  Record your PIN in easily understood code eg A=1, B=2 etc
×  Record your PIN as a series of numbers, with some circled or highlighted
×  Write or record the PIN an any form on the card
×  Keep a record of your PIN with or near the card, unless it is disguised in a way that is meaningless to another person 
×  Record your PIN on any article you carry with the card, or could lose with the card

If you don’t follow these guidelines, you could contribute to any losses that could occur from unauthorised transactions on your card. That means you may be liable for all or part of such losses. If you suspect that someone else knows your PIN, you should change it immediately.

System Requirements
To ensure you have a trouble-free experience, ensure your system is up to date. You can learn more about our minimum system requirements here.