Manage Contact Details

Updating your details will ensure your bank statements and important account information makes it to you.

How to manage your contact details

You can update your contact details in Heritage Online now following the instructions below. Alternatively, contact us 24/7 on 13 14 22 or visit your local branch


How to update in Heritage Online

  1. Log in to Heritage Online on your desktop or mobile browser.
  2. Go to the Settings Menu and select Manage Contact Details and follow the prompts.
Note: To update your details in Heritage Online you must be registered for SMS Security so we can send you a One Time Password. 

What you can update in Heritage Online

Address Details

Change or update your residential and postal address. These changes do not take place immediately. Heritage staff receive your change request on the next business day and may contact you to confirm certain information.

Contact Phone Numbers
Update contact phone numbers including home, work and fax numbers.

Mobile Numbers
Update your mobile phone numbers. Changes made here impact how SMS Security works on Heritage Online. You must have at least one mobile number registered to use SMS Security. This change will take effect immediately. 

Email Address
Your email address is used by Heritage to send confirmation for any transactions that are important or balance-altering transactions (e.g. transfers, card activation). Simply enter in your new email address in the field provided. If you would like to enter in more than one address, separate them with commas (,). e.g. jsmith@xyz.com.au, joesmith@abc.com. Once you click Submit, the change will take effect immediately. 

Note: We will send confirmation of these changes to both your new and old email addresses. This security precaution confirms any updates taking place, for peace of mind in the event you have not authorised any changes. Learn more about our optional and automatic security alerts.