Platinum Insurance

Receive complimentary Platinum Insurance when you take out a Heritage Platinum Credit Card.

Insurance Features

International Travel Insurance* 

Up to three months overseas travel insurance for selected insurable events when you pay for at least $950 of the travel costs using your Visa Platinum Credit Card prior to departure and you have a return overseas ticket before you leave Australia.

Interstate Flight Inconvenience Insurance*

If travelling for up to 14 consecutive days within Australia, you can be reimbursed for a range of losses and inconveniences if you have purchased the entire cost of the return interstate flight on your Visa Platinum Credit Card.

Transit Accident Insurance*

Transit Accident Insurance covers the cardholder for specific injuries sustained whilst on a trip during transit, which has been paid for on your card.

Purchase Cover Insurance*

Covered products you purchase on your card are protected against loss, theft or damage for up to 90 days, up to specified amounts. 

Extended Warranty Insurance*

You are also entitled to Extended Warranty Insurance which may cover you starting on the date the manufacturer's registered written warranty expires for the same period as the manufacturer's registered written warranty for up to a maximum of 12 months for the cost of repairing or replacing covered products which have been purchased on your card in the event that the product fails or breaks down, provided you satisfy the eligibility requirements and conditions set out in the Visa Platinum Credit Card Complimentary Insurances brochure.

Guaranteed Pricing Scheme*

You are eligible for the Guaranteed Pricing Scheme when the whole purchase price of a covered product has been charged to your card, and within 60 days you see the same product advertised in a store catalogue. If the difference in price is more than $75, you will reimbursed the difference in price, up to $500, provided you satisfy the eligibility requirements and conditions set out in the Visa Platinum Credit Card Complimentary Insurances brochure.

*Terms, conditions, limits and exclusions apply. Full details of the insurance, including cover inclusions, exclusions and limits, are outlined in the Visa Platinum Credit Card Complimentary Insurances brochure.
How to Claim

While Overseas

If you have an emergency whilst overseas you can call Allianz Global Assistance in Australia at any time on +61 7 3305 7499.

Reverse charge calls to this number can be made from many countries via Australia Direct®, Telstra’s international reverse charge service. 

Within Australia

For 24 hour emergency assistance within Australia, please call 1800 010 075.

For all other claims and enquiries within Australia, please call Allianz Global Assistance on 1800 785 074 or

Please do not contact Heritage Bank in the event of a claim as we are not involved in processing insurance claims. Please contact Allianz Global Assistance.


Take out a new Allianz Home and Contents or Landlord insurance policy through Heritage by 30 April 2021 and you’ll be entered into the draw to win a Smart Home Package valued at up to $10,000#. 

Package includes, Google Nest Max,  Google Mini , Google Pixel 5,  Samsung Series TV,  Smart Security,  Robot Vacuum, Smart Washing Machine,  Installation of TV & Washing Machine and $500 Harvey Norman gift card. Competition open to Queensland and New South Wales residents only. Terms and conditions apply#.

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