With the COVID-19 situation continuing to evolve in Australia, Heritage Bank has reacted quickly to put in place measures to protect the health of our staff and our members, and to maintain the vital services we provide.
We've established a COVID-19 Relief Package to assist our members facing financial difficulties because of the current challenging circumstances. We've also made some changes to branch trading hours.
NEW - Greater Brisbane area lockdown
The State Government has ordered a three-day lockdown of Greater Brisbane (the local government areas of Brisbane, Moreton Bay, Ipswich, Redlands and Logan) from 6pm on 8 January until 6pm on Monday 11 January 2021.
As an essential service, our Heritage Bank branches in those areas will remain open on Monday. Our staff in these branches will be wearing mandated face masks and will be paying special attention to cleaning protocols. We will continue to monitor the situation closely.
Changes to branch trading hours
In interest of the safety of our customers, staff and the wider community, we have decided to temporarily cease Saturday trade for most of our branches. However, the following branches will remain open on Saturdays:
Additionally, all Heritage branches will close 30 minutes earlier Monday – Friday so they can be thoroughly cleaned. Please use our branch locator to check individual branch trading hours.
We appreciate your patience and support while we work through new ways of continuing to serve you.
Our response plan
As part of our regular business continuity planning, Heritage already has a well thought out Pandemic Management Plan in place. We activated a management committee in January 2020 to start guiding how we implement the measures in our plan.
We recognise that COVID-19 is an issue requiring proactive management, while also ensuring our response is measured and appropriate.
We’re closely following the advice from Australian Government agencies to ensure our actions are in line with the best practice medical advice.
Protecting the health and safety of staff, customers and everyone we come in contact with is of the utmost importance. We’ve introduced the following measures to keep people safe:
Practising good hygiene
Visiting Heritage locations
We’re asking our customers, contractors, suppliers and business partners to take simple precautions to help us reduce any risk of spreading COVID-19.
Alternative working locations
We know many of our members have concerns about the impact of the current situation on their financial position, particularly where an economic downturn could affect their ability to meet mortgage commitments. This is why we've established a COVID-19 Relief Package and a dedicated team to assist you through this time.
To access these special phone lines, members must:
Emergency Services and Healthcare Workers Hotline
07 4694 9007
07 4694 9081
We know many businesses have been impacted by COVID-19 and may need additional support during this difficult time. That's why we're taking part in Phase 2 of the Coronavirus SME Guarantee Scheme. Under this Scheme, we'll assist Small and Medium Businesses (SMEs) to obtain better access to credit to help them adapt to the new, COVID-safe economy and invest for the future.
We offer a wide range of alternative banking channels, including Heritage Online, our Mobile Banking App, and Phone Banking. If you would like to register for any of these services, give us a call and we can help you get started.
The COVID-19 situation continues to change rapidly and our management committee is meeting regularly. We are closely following the advice from Australian Government agencies to ensure we are enacting best-practice measures. It’s important that we are proactive in our response and we are taking considered and appropriate actions. Working together is how we can best manage the situation on a calm and practical way.