Customer-owned banking

Heritage is proud of being Australia's largest customer-owned bank, and we're even prouder of our mutual status.

Customer-owned banking

Heritage is Australia's largest customer-owned bank. With a history going back to 1875, we've always been in the business of helping Australians realise their financial dreams and enrich their lives. 

What's the difference between a bank and a customer-owned bank? We're independent - owned by our customers, not shareholders. So instead of pursuing massive profits, our focus is on putting People first.

Mozo's People's Choice 2018 for Outstanding Customer Satisfaction
Highest customer satisfaction 
In addition to our recent Mozo award, Heritage has also scored the highest customer satisfaction rating of any financial institution in the country, according to Roy Morgan Research.
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What is a customer-owned bank?
Code of Practice
As members of the Customer Owned Banking Association, we publicly express our commitment to following the Customer Owned Banking Code of Practice. 
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Customer Testimonials

James Hecker
Pool Savings
Switching has paid huge dividends for Hatton Vale couple James and Tracy Heck. Now their two kids will now spend this summer splashing around in a new pool.
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Easy to switch
Brisbane couple Paul and Jo Trotter didn't realise how easy it would be to switch to a customer-owned bank.
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Parental advice pays off for Mat
The Royal Commission into the banking sector has indirectly saved 32-year-old Brisbane truck driver Mat Brown around $30,000 on his home loan repayments. 
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Switching behaviour in Australia