Customer-owned banking

Heritage is proud of being Australia's largest customer-owned bank, and we're even prouder of our mutual status.

Customer-owned banking

Heritage is Australia's largest customer-owned bank. With a history going back to 1875, we've always been in the business of helping Australians realise their financial dreams and enrich their lives. 

What's the difference between a bank and a customer-owned bank? We're independent - owned by our customers, not shareholders. So instead of pursuing massive profits, our focus is on putting People first.

An older woman hiking with her dog
What is a customer-owned bank?
The customer-owned model focuses on delivering great value to customers, not on profits for shareholders.
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Code of Practice
As members of the Customer Owned Banking Association, we publicly express our commitment to following the Customer Owned Banking Code of Practice. 
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Switching behaviour in Australia
Customer Testimonials

Easy to switch
Brisbane couple Paul and Jo Trotter didn't realise how easy it would be to switch to a customer-owned bank.
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Parental advice pays off for Mat
The Royal Commission into the banking sector has indirectly saved 32-year-old Brisbane truck driver Mat Brown around $30,000 on his home loan repayments. 
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