Heritage responds to COVID-19

The State Government has ordered a three-day lockdown of Greater Brisbane (the local government areas of Brisbane, Moreton Bay, Ipswich, Redlands and Logan) from 6pm on 8 January until 6pm on Monday 11 January 2021.

As an essential service, our Heritage Bank branches in those areas will remain open on Monday. Our staff in these branches will be wearing mandated face masks and will be paying special attention to cleaning protocols. We will continue to monitor the situation closely. 

In interest of the safety of our customers, staff and the wider community, we have decided to temporarily cease Saturday trade for most of our branches. However, the following branches will remain open on Saturdays:

• Clifford Gardens
• Grand Central
• Kmart
• The Range
• Wilsonton

Additionally, all Heritage branches will close 30 minutes earlier Monday – Friday so they can be thoroughly cleaned. Please use our branch locator to check individual branch trading hours.

We appreciate your patience and support while we work through new ways of continuing to serve you.

As part of our regular business continuity planning, Heritage already has a well thought out Pandemic Management Plan in place. We activated a management committee in January 2020 to start guiding how we implement the measures in our plan.

We recognise that COVID-19 is an issue requiring proactive management, while also ensuring our response is measured and appropriate.

We’re closely following the advice from Australian Government agencies to ensure our actions are in line with the best practice medical advice.

Protecting the health and safety of staff, customers and everyone we come in contact with is of the utmost importance. We’ve introduced the following measures to keep people safe:

• We’re urging everyone to practice good hygiene, and to stay away from work and seek medical advice if they feel sick, especially with flu-like symptoms.
• Any staff who arrive home from travelling overseas must self- isolate themselves for 14 days.
• If people have been in contact with a confirmed case of COVID-19, they must immediately isolate themselves and work from home for 14 days.
• If people have been in close contact with someone suspected of having COVID-19, they should self-isolate and work from home for 14 days.

• We have provided additional supplies of hand-sanitiser to all our locations and distributed information on best-practice hand-washing and hygiene practices.
• We've provided our front line staff with well fitted gloves to protect them while handling money.
• Staff have been asked to clean and wipe down hard surfaces every 30 minutes to prevent the virus from spreading.
• We've placed markers on the floor of our branches near counters to help enforce distancing requirements. 
• We're organising additional cleaning of branches and office locations, where possible.

We’re asking our customers, contractors, suppliers and business partners to take simple precautions to help us reduce any risk of spreading COVID-19.

• During this time, we’re asking customers not to visit our branches unless absolutely essential. Our customers are encouraged to continue their banking online or via phone instead. We've put signs in place at our branches to share this message.
• If customers or business partners need to organise a meeting with Heritage staff, we’re offering them the option of completing their enquiry via telephone or web meeting, rather than a face-to-face meeting.
• If you are a supplier or contractor whose staff regularly attend a Heritage office location, we’re requesting they take appropriate steps to avoid or reduce the risk of exposure to themselves, our customers and staff