Heritage responds to COVID-19

We want to make sure our staff and our customers remain safe and healthy in the current COVID-19 environment. With this in mind, we’ve made changes to the trading hours for some of our branches.  

Earlier opening times for vulnerable customers and essential workers

We are opening the doors earlier on weekdays at select branches for seniors, people with disability, essential, healthcare and emergency services workers. This is measure for those who need some extra help during this challenging time, so they can access our services with minimal delays.

The following branches will open earlier at 8am on weekdays:

• Chermside
• Clifford Gardens
• Hervey Bay
• Kingaroy
• Kmart

Change to Saturday trading hours

In interest of the safety of our customers, staff and the wider community, we have decided to temporarily cease Saturday trade for most of our branches. However, the following branches will remain open on Saturdays:

• Caloundra
• Carindale
• Castle Hill
• Chermside
• Clifford Gardens
• Coomera
• Garden City
• Grand Central
• Helensvale
• Kmart
• Morayfield
• Northlakes
• Parramatta
• The Range
• Wilsonton

Please use our branch locator to check individual branch trading hours.

We really appreciate your patience and support while we work through new ways of continuing to serve you.

As part of our regular business continuity planning, Heritage already has a well thought out Pandemic Management Plan in place. We activated a management committee in January to start guiding how we implement the measures in our plan.

We recognise that COVID-19 is an issue requiring proactive management, while also ensuring our response is measured and appropriate.

We’re closely following the advice from Australian Government agencies to ensure our actions are in line with the best practice medical advice.

Protecting the health and safety of staff, customers and everyone we come in contact with is of the utmost importance. We’ve introduced the following measures to keep people safe:

• We’re urging everyone to practice good hygiene, and to stay away from work and seek medical advice if they feel sick, especially with flu-like symptoms.
• Any staff who arrive home from travelling overseas must self- isolate themselves for 14 days.
• If people have been in contact with a confirmed case of COVID-19, they must immediately isolate themselves and work from home for 14 days.
• If people have been in close contact with someone suspected of having COVID-19, they should self-isolate and work from home for 14 days.

We’re asking our customers, contractors, suppliers and business partners to take simple precautions to help us reduce any risk of spreading COVID-19.

• During this time, we’re asking customers not to visit our branches unless absolutely essential. Our customers are encouraged to continue their banking online or via phone instead. We've put signs in place at our branches to share this message.
• If customers or business partners need to organise a meeting with Heritage staff, we’re offering them the option of completing their enquiry via telephone or web meeting, rather than a face-to-face meeting.
• If you are a supplier or contractor whose staff regularly attend a Heritage office location, we’re requesting they take appropriate steps to avoid or reduce the risk of exposure to themselves, our customers and staff

• We have provided additional supplies of hand-sanitiser to all our locations and distributed information on best-practice hand-washing and hygiene practices.
• We've provided our front line staff with well fitted gloves to protect them while handling money.
• Staff have been asked to clean and wipe down hard surfaces every 30 minutes to prevent the virus from spreading.
• We've placed markers on the floor of our branches near counters to help enforce distancing requirements. 
• We're organising additional cleaning of branches and office locations, where possible.