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Our commitment to you
When you join Heritage Bank, you're not just a number. You become one of our members and can have a voice in how we operate. We're committed to helping our members through good times, and times of hardship. We know that helping our members reach their financial dreams is not just about great products and competitive rates, it's about their entire banking experience. We have branches across Queensland and NSW and our Contact Centre is available 24/7.
About this Rate
Putting People first
People first means we strive to provide you great customer service, with genuine respect and personal attention, no matter what stage of life you are.
Complaints & Feedback
At Heritage, our aim is always to provide you with a great banking experience. But we know that things may not always go to plan.
Heritage in the community
Learn about the community initiatives we're supporting, including our annual Photographic Awards.
Customer Owned Banking
We're part of a movement that began in Australia over 150 years ago, when groups of like-minded workers and communities came together to create building societies, credit unions and mutual banks.
Sustainability
Heritage Bank exists to serve the interests of our members, and their communities, not to maximise profit for shareholders
Customer Report
Read our latest Customer Report that includes updates on our key sustainability commitments, transformation and our community support initiatives.
Rewarding you
We care about rewarding loyalty, which is why we offer a Heritage Credits rewards program.
Heritage Credits (Rewarding You)
At Heritage, we reward our customers with points on rewards credit cards, as well as for their loyalty. Heritage Credits are redeemable for gift cards and home wares.
We're here to help
We’re committed to helping our members through good times, and times of hardship. Our Australian based contact centre is available 24/7 on 13 14 22.
Financial Hardship
Heritage understands that life can take unexpected turns. We have policies and processes in place to assist our members facing financial hardship.