Our commitment to you

When you join Heritage Bank, you're not just a number. You become one of our members and can have a voice in how we operate. We're committed to helping our members through good times, and times of hardship. We know that helping our members reach their financial dreams is not just about great products and competitive rates, it's about their entire banking experience. We have branches across Queensland and NSW and our Contact Centre is available 24/7.

Rewarding you

We care about rewarding loyalty, which is why we offer an ongoing Refer a Friend rewards program. You can also earn Heritage Credits through eligible purchases on your rewards credit card.
Refer a friend to Heritage Bank
Refer a friend to Heritage and get rewarded
Introduce a friend, colleague or family member to Heritage and you could be saying 'hello' to $1'000*.
Heritage Credits (Rewarding You)
At Heritage, we reward our customers with points on rewards credit cards, as well as for their loyalty. Heritage Credits are redeemable for gift cards and home wares.
Putting People first

People first means we strive to provide you great customer service, with genuine respect and personal attention, no matter what stage of life you are. 
Complaints & Feedback
At Heritage, our aim is always to provide you with a great banking experience. But we know that things may not always go to plan. 
Member Charter
At Heritage, what motivates us isn’t how much profit we can make, it’s about making people’s lives better. Our Member Charter outlines our commitment to our Heritage members.
Heritage in the community 
Learn about the community initiatives we're supporting, including our annual Heritage Bank Photographic Awards.
Customer Owned Banking
We're part of a movement that began in Australia over 150 years ago, when groups of like-minded workers and communities came together to create building societies, credit unions and mutual banks.
Heritage Bank exists to serve the interests of our members, and their communities, not to maximise profit for shareholders
Member Report
Read our previous Heritage Bank Limited Member Report that includes updates on our key sustainability commitments, transformation and our community support initiatives. 
We're here to help

We’re committed to helping our members through good times, and times of hardship. Our Australian based contact centre is available 24/7 on 13 14 22.
Heritage Bank Charitable Foundation supporting your community. Giraween.
Financial Hardship
Heritage understands that life can take unexpected turns. We have policies and processes in place to assist our members facing financial hardship.