Over half of our employees work in roles directly dealing with our members. These roles sit within our:
We take great pride in giving our members the best experience we possibly can – consistently, across everything we do. Being member-owned means we are passionate about our members.
We need to ensure that with every interaction whether on the phone or face to face, we provide the right solutions and appropriate outcomes.
Being able to connect meaningfully and personally with our members is core to our success as it helps us to support our members’ financial needs and assist them in achieving their goals.
Our support staff work mainly in our Toowoomba, Brisbane and Adelaide Offices. These roles sit within our Operations Department.
Employees in these roles work to ensure our member experience is seamless throughout the assessment, processing, ongoing maintenance and support of our members across all product lines. Staff liaise across a number of departments and must adhere to both our service standards and our regulatory obligations.
Member support roles offer career pathways which include on the job development, access to formal qualifications in banking and finance, and flexibility across different roster types. Staff are also exposed to process improvement initiatives, including the merger of Heritage and People's Choice as we come together to create a new brand.
The majority of our specialist roles are located in Toowoomba, Brisbane or Adelaide offices. We offer specialist roles in:
Our specialist professionals have the opportunity to have a real impact on the future of Heritage and People's Choice as we work towards our vision of creating Australia's most trusted and loved bank. These roles are diverse, challenging and autonomous and require staff to work directly with senior management and executives.
Let us help you find out more about why people love working for Heritage and People's Choice.