Over half of our staff work in roles directly dealing with customers. These roles sit within our:
Staff in these roles work to ensure our customers have access to the best possible combination of financial products and services for their needs. As a customer-owned bank we pride ourselves on getting to know our customers so we can tailor products to suit their needs.
A key measure for staff in these roles is customer advocacy and whether or not our customers consider us to be their main bank, or “My Bank”.
Customer service roles offer career pathways which include on the job development, access to formal qualifications in banking and finance, and flexibility across different roster types. To be successful in this part of our business you will need to be able to confidently engage in conversations with our customer about their banking and financial services needs.
The majority of our customer support staff work in our Toowoomba Head Office. These roles sit within our Operations Department.
Staff in these roles work to ensure our customer experience is seamless throughout the assessment, processing, ongoing maintenance and support of our customers across all product lines. Staff liaise across a number of departments and must adhere to both our service standards and our regulatory obligations.
Customer support roles offer career pathways which include on the job development, access to formal qualifications in banking and finance, and flexibility across different roster types. Staff are also exposed to process improvement initiatives as part of the multi-year transformation of our business.
The majority of our specialist roles are located in either our Toowoomba Head Office or Brisbane Office. We offer specialist roles in:
Our size and multi-year transformation agenda offers our specialist professionals the opportunity to have impact on the future of Heritage. These roles are diverse, challenging and autonomous and require staff to work directly with senior management and executives.
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