Terms of use for Web Chat

  1. Your chat will be recorded, stored and used in accordance with our Privacy Policy
  2. We use cookies and other digital tracking tools (cookies) in our digital services. A cookie helps us collect and store information about your use of the services.  Cookies may remain for a period of time covering multiple sessions.
  3. If your computer or device has been compromised or accessed by a third party, please do not proceed with Web Chat and instead call us on 13 14 22.
  4. Please do not provide personal information in Web Chat, unless specifically requested. 
  5. We may not be able to access your account via Web Chat. If you need further assistance, please call us on 13 14 22.
  6. We will only provide general information and factual advice on Web Chat. 
  7. Before acting upon any information provided to you, you must independently consider whether it is appropriate for you in your circumstances.  
  8. You should confirm information on relevant Fees and Charges, Terms and Conditions and access our Financial Services Guide and product disclosure material as published and updated from time to time on our website. That information can be found here www.heritage.com.au/terms-conditions
  9. We may terminate your use of Web Chat if you breach these Terms.

Heritage Privacy Policy
Financial Services Guide