Prepaid Partners

Heritage is the ‘issuer’ of a wide range of prepaid cards on behalf of Prepaid Partners. These cards are generally branded with the partners artwork, but say "Issued by Heritage Bank" on the back of the card. 

Important information

Changes to Cash by Optus Prepaid Card

Effective 31 January 2022, the following changes will apply to the Inactive card fee on the Cash by Optus Prepaid Card:

•  the amount of the fee will increase from $1.25 to $10.00 per month.

In addition, the contact details for how to raise complaints in relation to your pre-paid card have been amended. If you are unhappy with how we deal with your complaint, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA). Their details are contained in the Supplementary PDS.

These changes are outlined in the Supplementary PDS, which is available here. 

Changes to 7-Eleven Visa Travel Money Prepaid Card

Effective 31 January 2022, the following changes will apply to the Dormancy Fee on the 7-Eleven Visa Travel Money Prepaid Card:

• the amount of the fee will increase from $5.00 to $10.00 per month, and
• the fee will be charged after 6 months of inactivity (currently 12 months).

In addition, the contact details for how to raise complaints in relation to your pre-paid card have been amended. If you are unhappy with how we deal with your complaint, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA). Their details are contained in the Supplementary PDS.

These changes are outlined in the Supplementary PDS, which is available here.