Troubleshooting tips

Learn how to clear cookies and check your web browser version with our helpful how-to videos.

How to clear cookies on your computer

Please note, clearing cookies will also log you out of any websites you are currently logged into.

Read or download printable instructions for this task here.

Read or download printable instructions for this task here.

Please note that Internet Explorer is no longer a supported browser for Heritage Online. Refer to our system requirements.

How to check your browser version

Read or download printable instructions for this task here.

Internet Explorer

Read or download printable instructions for this task here.

Please note that Internet Explorer is no longer a supported browser for Heritage Online. Refer to our system requirements.