Customer Owned Banking

Heritage is one of Australia's largest customer owned banks. With a history going back to 1875, we've always been in the business of helping Australians realise their financial dreams. 

Banking that puts People first

We're part of a movement that began in Australia over 150 years ago, when groups of like-minded workers and communities came together to create building societies, credit unions and mutual banks. Since then, customer owned banking has grown to serve over 4 million Australians in every state and territory. 

What's the difference between a bank and a customer owned bank? We're independent - owned by our customers, not shareholders. So instead of pursuing massive profits, our focus is on putting People first.

The challenges we face together may change over time, but our award-winning customer service, competitive products and ingenuity will always be there to support you.

The customer-owned advantage

Customer owned banks, such as Heritage, operate on a different business model to other banks. The customer owned model focuses on delivering great value to customers, not on profits for shareholders. 

Other banks may be listed on the ASX and owned by shareholders. One of their top priorities is to maximise the dividends they pay to shareholders. Because customer owned banks don’t have shareholders, we don’t have to pay out dividends. We can then leverage this to benefit customers in many ways. These include:

  • Fair pricing
  • Competitive fees and charges
  • Flexible products
  • More staff to give a higher level of service

Plus, we are committed to upholding the Customer Owned Banking Code of Practice. The Code outlines 10 key promises to ensure Heritage continues to be fair and ethical when dealing with you.

Our 10 key promises to you are outlined in the Customer Owned Banking Code of Practice.
Real stories by real customers

New pool thanks to savings
Switching has paid huge dividends for Hatton Vale couple James and Tracy Heck. Now their two kids will now spend this summer splashing around in a new pool.
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Family renovating home
Switch to Heritage

If you'd like to make the switch to Heritage, we're here to help you through the process and beyond.

Find out just how easy it can be.