What's the difference between a bank and a customer owned bank? We're independent - owned by our customers, not shareholders. So instead of pursuing massive profits, our focus is on putting People first.
The challenges we face together may change over time, but our award-winning customer service, competitive products and ingenuity will always be there to support you.
Customer owned banks, such as Heritage, operate on a different business model to other banks. The customer owned model focuses on delivering great value to customers, not on profits for shareholders.
Other banks may be listed on the ASX and owned by shareholders. One of their top priorities is to maximise the dividends they pay to shareholders. Because customer owned banks don’t have shareholders, we don’t have to pay out dividends. We can then leverage this to benefit customers in many ways. These include:
Plus, we are committed to upholding the Customer Owned Banking Code of Practice. The Code outlines 10 key promises to ensure Heritage continues to be fair and ethical when dealing with you.