Updated 28 September 2022
Optus was the target of a cyber-attack that resulted in the release of former and current Optus customers’ personal information.
Optus have stated that payment and password information have not been breached. However cybercriminals may have accessed Optus customers’ names, phone numbers and email addresses, and potentially some identity documents such as driver’s licence or passport numbers which may put them at risk of identity theft.
Optus customers should exercise heightened awareness across their accounts and be vigilant about scams. Any unusual or suspicious activity should be reported immediately to our 24/7 Contact Centre on 13 14 22.
This incident is not related to any Heritage systems, however we encourage our members to contact us if they have any concerns.
Tips to protect your personal information, your accounts and avoid scams:
Read more in the Scamwatch alert here.
Additional resources to help you limit the risk of fraud:
• Australian Cyber Security Centre (ACSC)
• Office of the Australian Information Commissioner