Heritage Bank wins national customer satisfaction award

Heritage Bank has outperformed a competitive line-up of Australian banks to top the nation in customer satisfaction rating results just released.


Canstar Blue has announced Heritage as the winner of the 2016 Challenger Bank award for the most satisfied customers.


Canstar Blue Group Executive – Distribution Richard McClelland presented the award to Heritage CEO Mr Peter Lock in Toowoomba.


The results are based on a survey of almost 2000 bank customers around Australia carried out in April this year.


Heritage outscored Bendigo Bank, BOQ, ING Direct, ME Bank, St. George, Suncorp, UBank, Teachers Mutual Bank, BankSA, Bankwest, Citi Australia and HSBC to take out the award.


The challenger bank category excludes the four major banks.


The survey rated the challenger banks across six categories: overall satisfaction; customer service; enquiry and problem handling; fees/charges; digital banking; and interest rates.


Heritage Bank received five star ratings for overall satisfaction, digital banking and interest rates, to clearly top the list.


CEO Mr Peter Lock said: “We’re delighted to win this award because it reflects our absolute determination to give customers a great banking experience every time.


“We’re passionate about helping people – that’s what makes us different.


“We don’t see ourselves as just being in the financial services business – we’re in the business of helping people achieve their life goals and live the way they want.


“It’s exciting for us to be part of making our customers’ dreams reachable.”


Find out more about the Canstar Blue award here:







For more information please contact: Andrew Fox, Corporate Communications Manager, 0419 714 204

* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.