Heritage Bank appoints new Head of Banking Operations

Heritage Bank has appointed David Janetzki to the pivotal role of Head of Banking Operations to help drive the ongoing growth strategy for Australia’s largest customer-owned bank.

Formerly Heritage Bank’s Head of Legal and Governance, Mr Janetzki brings over 15 years of experience to the role, including having previously worked in senior business and legal positions for the Manpower Group in London and law firm Corrs Chambers Westgarth and as a lecturer at the University of Southern Queensland.

He is also heavily involved in the Darling Downs community as a founding director of the Vanguard laundry social enterprise project that will create jobs for people suffering mental illness across the region and Chairman of the Southern Downs Regional Council Audit and Risk Management Committee.   He was also Deputy Chairman of the Empire Theatres Foundation for many years.

Heritage Bank CEO Peter Lock said David’s keen business acumen combined with his vast experience within the finance sector would greatly complement the operations arm of the bank.

“At Heritage, we are always looking for ways to improve our customer’s financial experiences and deliver on our People first philosophy,” Mr Lock said.

“David has spent time in various departments across Heritage and has a fantastic understanding of anti-money laundering and counter-terrorism financing, fraud, collections, cards, payment systems and member services. This, combined with his strong legal and governance background, will help to deliver seamlessly integrated banking services to our customers.”

Mr Janetzki said he is looking forward to the challenge of his new role and working in the Heritage ‘engine room’.

“We want to make it even easier for people to do business with us,” Mr Janetzki said. “A big part of this will be exploring more ways to automate, innovate and simplify our banking processes.

"Heritage has a fantastic service reputation and I look forward to working with the Banking Operations team to build on this great foundation and help our customers reach their financial dreams.”

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