Frequently Asked Questions

How do I delete a payee?

Heritage Online

  • Login to Heritage Online.
  • Select Transfers from the main menu.
  • Select either Manage Heritage Payees or Manage Inter-bank Payees
  • Go to the payee you wish to delete and click More Options in the last column.
  • Select Delete. A confirmation screen will appear for you to check you've selected the right payee.
  • Confirm Yes or No.

Mobile Banking App

When making a payment, select My Payees.

If using an Apple device, swipe from right to left to delete your selected payee.

If using an Android device, hold your finger on the payee to delete your selected payee.

More help

Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.