Member Centre

Heritage Bank is a mutual financial institution based in the Queensland city of Toowoomba. Find our financial results, Annual General Meeting, environmental policy and other disclosures in our Member Centre.

Latest Financial Updates

Our half-year financial results

In this update, hear from Heritage Bank CEO Peter Lock and Chief Financial Officer Paul Williams about our financial performance in the first six months of the 2021/22 financial year.

"The Bank has enjoyed a very solid first half performance despite very competitive market conditions."

Paul Williams, CFO Heritage Bank
First half year results 2022

Highlights of our financial results for the first six months of 2021/22 are as follows:

  • Loan approvals hit a record amount for a half-year period at $1.399 billion, up 22.21% on the same period the previous year.
  • Net loan growth for the period was $113.54 million, up 88% on the corresponding period. 
  • Total consolidated assets hit $12,184 million, up 2% from the figure at 30 June. 
  • Retail deposits experienced growth of $285.52 million in this period.
  • Retail deposits made up 80% of total funding as at 31 December.
  • The net profit in this period was $21.20 million, 8.64% lower than the same period in the previous year, but still above budget. The pre-tax profit was $30.34 million.
  • The capital adequacy ratio at 31 December was 14.75% and the liquidity ratio was 22.77%.
Financial Reports

Read the complete 2020/21 financial report including our Director's Report, Financial Statements and Independent Auditor's Report.

Learn about the historical financial performance of Heritage Bank with our video and reports library.
Our Policies

We operate under a constitution and recognise the importance of embedding sustainable and ethical business practices in our operations. 
Sustainability at Heritage
The longevity of our society depends on the sustainability of our environment, our communities and our business practices. Learn more about our sustainability approach at Heritage Bank.
Heritage operates under a constitution. View our constitution to learn more about how we operate.
Whistleblowers Protection Policy
We place great importance on fostering a culture that encourages staff and others to speak up about issues and conduct that concern them.
Annual General Meeting

We invite our members to attend our Annual General Meeting (AGM), to hear firsthand about our performance and future plans for the Bank. At these meetings, members have the opportunity to raise matters with the Board of Heritage and ask questions of our current external auditor regarding the Auditor's Report. The AGM is generally held in October each year and announced here prior to the event.

The 2021 Annual General Meeting was held on 27 October 2021. 

Member Commitment

At Heritage, what motivates us isn’t how much profit we can make, it’s about making people’s lives better. We support our members, and their wider communities, by making a positive difference through a diverse range of community and charitable initiatives.
Member Report 2020-2021
Read our latest Member Report that includes updates on our key sustainability commitments, Transformation Program and our community support initiatives. 
Heritage in the community 

Learn about the community initiatives we're supporting, including OzHarvest and the annual Heritage Bank Photographic Awards.

Customer Owned Banking

Heritage Bank is owned by our customers, not shareholders. So instead of pursuing massive profits, our focus is on putting People First. 
The customer-owned advantage

"The profits we make are used to support our members and the communities they live in. Our goal is to make a positive impact to the community, nurturing growth through a diverse range of initiatives"

Heritage Bank Member Report 2020/21, page 21 - Read the report