Frequently Asked Questions

Before making a purchase using your digital wallet you'll need to enrol in Google Pay^* on your compatible Android device and add your existing Visa credit or debit card/s. You'll also need to make sure your mobile number is up-to-date with Heritage. You can check this in Heritage Online or contact us. 

Using the Heritage Mobile Banking App

1. Go to Manage Cards in your Heritage Mobile Banking App.
2. Find the card you'd like to add to Google Pay and click Add to Google Pay.
3. Accept the Terms & Conditions.
4. Verify your Google Pay registration by entering the One Time Password (OTP) we sent to your registered phone via SMS.
5. Once verified, you're all set to make contactless purchases using your digital wallet. 

Using the Google Pay App

1. Download the Google Pay App from the Google Play Store if it isn’t already available on your Android device.
2. Open the Google Pay App - Tap ‘+’ to add all your eligible Heritage Visa cards.
3. Use the camera to capture your card information or enter it yourself.
4. Accept the Terms & Conditions.
5. Verify your Google Pay registration by entering the One Time Password (OTP) we sent to your registered phone via SMS.
6. Once verified, you’re all set to make contactless purchases using your digital wallet.

Make sure your device is unlocked when you hold it up to pay. Visit the Google Pay website for more information