Frequently Asked Questions

• Online international payments are available on a select range of transactions accounts, including our Simply Access transaction account. 
• A service fee will apply and is listed in our Fees and Limits Guide.
• You'll need to be registered for SMS Security to use this service.

Steps to send money overseas from your App

1. Login to the Mobile Banking App
2. Go to the main menu and select Transfer Money Internationally. You will be redirected securely to Heritage Online.
3. Request a quote to transfer money internationally.
   • You can select a saved payee here.
   • If you're adding a new payee, you'll need to provide detailed payment information including reference, the details of your payee and their bank details. You'll also be asked to provide a One Time Password (OTP) when setting up a new payee for security.
4. Review and confirm the payment details are correct.

ⓘ If all required information is not provided the Telegraphic Transfer may be delayed, incur additional fees or be rejected. By processing a Telegraphic Transfer you accept the terms displayed during the transaction process.


5. Review the verification information. 
6. Click Confirm Transfer. You'll be shown a successful transfer message once the transfer is complete.