Frequently Asked Questions

Fraud and identity theft come in many forms, so you need to be constantly vigilant about your financial account and personal information. In particular, Heritage suggests that you:

  • Routinely check your statements for anything unusual and query the institution which issued the statement about any transactions you’re unsure of.
  • In the case of Heritage accounts, ring our Contact Centre on 13 14 22 with the details of any suspicious transactions.
  • Note unusual emails or phone calls from organisations you haven’t contacted, particularly if they ask for information about your identity.
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