Frequently Asked Questions

Is NPP available on the Mobile Banking App or internet banking?

NPP faster payments and PayID are only available on the Heritage Mobile Banking App. NPP Faster payments and PayID are not available in internet banking.

To learn more about NPP and how to set up your PayID, visit our New Payments Platform faster payments page. 

More help

Scam alerts
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.