Frequently Asked Questions

Our Mobile Banking App puts your security first, with a range of security features and services designed to keep you safe while banking online, including:

• Ability to block online, international in-store or all card payments
• Lock, cancel or order a replacement card
• Device Authentication – an extra layer of security for your account that ensures only devices you allow can perform advanced functions such as adding a new payee
• Use password, PIN, Fingerprint or Face ID to log in on applicable devices
• Automatic log out if you're inactive for 5 minutes

Learn more about our approach to Security and Fraud Protection.