Frequently Asked Questions

Is the Heritage Mobile Banking App secure?

Our Mobile Banking App puts your security first, with a range of security features and services designed to keep you safe while banking online, including:

  • Ability to block online, international in-store or all card payments
  • Temporarily lock or cancel your card
  • Device Authentication – an extra layer of security for your account that ensures only devices you allow can perform advanced functions such as adding a new payee
  • Use password, PIN, Fingerprint or Face ID to log in on applicable devices
  • Automatic log out if you're inactive for 5 minutes

Learn more about our approach to Security and Fraud Protection.

More help

Online security when using computer
Latest security alerts & fraud protection
View our latest online security alerts, frequently asked questions and learn how we protect you from fraud at Heritage Bank.
Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.