We're running scheduled maintenance from 10:00 pm (AEST) Tuesday, 10 June to 5:00 am (AEST) Wednesday, 11 June. App and Internet Banking will be unavailable over this time.
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Frequently Asked Questions
Is the Heritage Mobile Banking App secure?
Our Mobile Banking App puts your security first, with a range of security features and services designed to keep you safe while banking online, including:
- Ability to block online, international in-store or all card payments
- Temporarily lock or cancel your card
- Device Authentication – an extra layer of security for your account that ensures only devices you allow can perform advanced functions such as adding a new payee
- Use password, PIN, Fingerprint or Face ID to log in on applicable devices
- Automatic log out if you're inactive for 5 minutes
Learn more about our approach to Security and Fraud Protection.
More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.