Frequently Asked Questions

Why can't I find the floating keyboard option on the login page of Heritage Online when I'm using my mobile device or tablet?

The floating keyboard isn't optimised for use on mobile devices or tablets, and is difficult for some people to navigate on a touch screen. To make it easier for our customers, we have removed the floating keyboard option from the mobile version of Heritage Online.

However the mobile version is just as safe without the floating keyboard! The online security environment has changed a lot over the years since we first introduced the floating keyboard. We've continued to add other layers of security and now have an online banking system that protects customers without needing the floating keyboard.

 We do know some customers appreciate having the option to keep using the floating keyboard, so it's still available in the desktop version when using Heritage Online.

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