24 September 2021: Please be aware of the “Flubot” scam targeting mobile phones across Australia. Learn more.
Frequently Asked Questions
What if my HOVA is lost or stolen?
If your HOVA is lost or stolen, you can immediately lock it through the Heritage Mobile Banking App. You can also cancel it through the App, however please be aware that due to the limited number of devices a replacement HOVA is not available. That means if you break, damage or lose your HOVA, we are unable to issue a replacement.