Following the Reserve Bank’s recent decision, we're increasing our existing home, investment and business variable rate loans by 0.25% p.a. from 17 February 2026. Learn more here.
Frequently Asked Questions
How can I check my account balance?
To check your account balance with Heritage Bank you can:
- Check your balance anytime day or night in Heritage Online, our Mobile Banking App or Phone Banking;
- Call us and request an account balance. If you can, have your member number (account number) at the ready; or
- Visit your local branch.
If you'd like to register for internet or phone banking, contact us on 13 14 22 or visit your local branch.
More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.