Frequently Asked Questions

Do my donations stay local?

Some of our branches have partnered with local charities; meaning your donations at the branch will support the local charity to support people within your community. Please check with your branch to see if they have a local charity partner. 
For branches without a local partner, donations will go to Foodbank, our 2025 national charity partner. These donations will help Australians in need nationwide.

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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.