Moving to a new country is a big step and brings with it the challenge of understanding a new banking system. The Australian banking system is heavily regulated and can be considered one of the safest. However, there may be some differences between the banking system in Australia and from your home country.
Our banking services can be accessed in branch, online, or by phone. Our branch opening times vary depending on location. However, our Queensland based Contact Centre is available 24/7 by calling 13 14 22.
We also have a free and secure translation service via Speak Your Language, available by calling 13 14 22.
It is common practice in Australia to keep your money in a secure bank account. A savings bank account is a safe option which:
Different types of savings accounts suit different needs. Read How to choose the best savings account for more information.
You can access your money in a number of ways, including:
Interest rates vary between banks and are based off the Reserve Bank of Australia (RBA) cash rate. Rates can be fixed or variable. It is important you understand how much interest rates will cost you when applying for a loan or any kind of credit.
Read Lending interest rates explained for more information.
The types of identification required can vary depending on your situation. It's best to ask your local branch what you need to bring before your appointment. Our Membership ID Requirements outlines the identification types we accept.