Forest Lake Community Branch

It all started with people

Officially opening in 1991, Forest Lake was the first Master Planned Community within the municipality of Brisbane. From its opening, the community began to attract a constant stream of residents thanks to its family-friendly atmosphere and carefully crafted mix of retail, commercial, educational, residential, retirement, and recreational facilities.

However as a planned community, Forest Lake residents only had access to one bank in the local shopping centre. This meant the residents’ financial options were limited, so they began to look for another option – one that not only gave them more financial choice but helped the community grow.

The Heritage Community Banking model was the answer. A savvy group of local investors came together to raise over $221,000 in capital to partner with Heritage to open the Heritage Forest Lake Community Branch. The Branch was officially opened in October 2005 by then Lord Mayor Campbell Newman.

Heritage Forest Lake Community Branch is a joint venture partnership between Heritage Bank and the local community, represented by Forest Lake One Community (FLOC). Besides providing local access to comprehensive financial services, profits from the Branch are distributed back to the community in the form of Community Grants. These grants are used to support charities, sporting clubs and other local organisations.

Ongoing success

Since opening, Heritage Forest Lake Community Branch, with FLOC, have invested almost $2.3 million in funds and grants back into the Forest Lake community. The community grants have enabled local organisations to complete numerous essential projects that may have never been possible without the mutually beneficial relationship between FLOC and Heritage.

Here are some of the latest organisations we’ve been able to support:

Name of organisation



Forest Lake Community Carols

Sponsorship of annual Christmas Carols event

$30,000 over two years

Forest Lake State School

Purchase disability equipment


Forest Lake Baptist Church

New playground and food van


Pallara State School

Band equipment


Inala PCYC

Resurface basketball court


Access to better banking products

Forest Lake Community Branch provides the community with high quality banking, including fairer fees and better service. The success of the branch however, is thanks to the local people who bank with us knowing their community will get a share of the profits.

The branches are open longer, including Thursday nights and Saturday mornings, and there are no account keeping fees on personal accounts. Customers are offered fair pricing, competitive fees and charges, flexible products and more staff to give you higher levels of service.

Community Grants – profits back to the local community

Applications for Forest Lake Community Grants are open all year round. If your Community Group is from Forest Lake and would like to apply for a Community Grant, please contact your local Community Branch for more information.


Forest Lake Community Branch’s manager Mark Newman has over 30 years in the financial services industry. Mark has a strong focus on meeting the individual needs of each customer and his enthusiasm for service is matched by his can-do attitude and flexibility to do whatever is needed to get the job done.

Besides spending time with his family, Mark is a self-confessed “sports fanatic” and is a keen runner outside of the workplace.

Mark and the team at Forest Lake are dedicated to providing you with fantastic service from a local team. To see how they can assist you, visit the branch at Forest Lake Shopping Centre today or call 3714 9399.

* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.