Frequently Asked Questions

What is Pay Anyone?

Pay Anyone is a password feature that allows you to add new internal or external payees. It is an alternative to SMS Security, and allows you to authorise new payees in Heritage Online by entering a set password (rather than a one time password sent to your device).
More help

Online security when using computer
Latest security alerts & fraud protection
View our latest online security alerts, frequently asked questions and learn how we protect you from fraud at Heritage Bank.
Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.