Frequently Asked Questions

What do I do if I fell for a scam?

If you suspect you've fallen for a scam please contact us immediately so we can put measures in place to protect your account.  We can assist you to reset your Heritage Online password and check your account transactions.

If you suspect that your card has also been compromised, you can lock or cancel your Debit or Credit Cards in our Mobile Banking App immediately or we can cancel it for you over the phone.


More help

Scam alerts
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.