Frequently Asked Questions

How safe is NPP and my PayID information?

NPP faster payments via the New Payments Platform (NPP) are subject to Heritage’s real-time-fraud monitoring and other security measures designed to keep your accounts safe. 

To learn more about NPP and how to set up your PayID, visit our New Payments Platform faster payments page. 

More help

Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.