Frequently Asked Questions
Can my PayID be locked without my permission?
Yes, your PayID can be locked if Heritage detects suspicious activity on your PayID. This is for your security to prevent misuse of your PayID.
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Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.