Frequently Asked Questions

Do I need to enable NPP faster payments?

No. If you use the Heritage Mobile Banking App you will get access to send and receive NPP Faster Payments to participating financial institutions automatically.

However it is optional to set up a PayID to get paid to your Australian mobile number or email address.

Instead of having to provide your BSB and account number to receive payments, you can register a PayID. You can link one or many PayIDs to one transaction account – which is ideal for joint accounts. If you are registered for PayID, you’ll only need to provide your PayID to the payer to receive money directly into your bank account.  

PayID is an initiative of the New Payments Platform (NPP) and will be offered by most Australian banks and financial institutions to their customers. Other financial institutions may offer other PayID types.

Learn more about PayID

More help

Scam alerts
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.