Frequently Asked Questions

Can I receive payments from overseas using my PayID?

No, PayID can only be used for payments within Australia.

To learn more about NPP and how to set up your PayID, visit our New Payments Platform faster payments page. 

New Payments Platform (NPP)
Send and receive money via NPP faster payments, and set up a PayID, using the Heritage Mobile App.
More help

Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.