Frequently Asked Questions

Why can't I view all my historical transactions in the Mobile Banking App?

The Mobile Banking App has been designed to be quick and simple to use when you are out and about. This means you may not be able to access all historical transaction data.

On iOS you can now access up to seven years of transaction data using the search functionality.

On Android, you can access up to 100 transactions.

If the date range of transactions you are looking for is not available in the App, please login to Heritage Online on a mobile browser or desktop computer to view more.

More help

Scam alerts
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.