Frequently Asked Questions

We understand that life can take unexpected turns. For this reason, we have developed policies and processes to assist members with their mortgage loans, personal loans and credit cards in times of financial hardship. If you are having difficulty meeting your financial commitments please contact our Member Assist department. If you'd like to talk to one of our team for a general financial health check, call our contact centre on 13 14 22 or talk to your local branch.